Refund Policy

Overview

Momentum IQ offers a 7-day refund window on credit packs. Within 7 days of purchase, you can request a refund for the credits from that pack that you have not used.

Credits you have already used are not refundable, and a pack cannot be refunded after 7 days. Unused credits stay in your account until the pack's validity ends.

Eligibility for Refund

You are eligible for a refund if:

• You make your request within 7 days of the payment date
• The refund covers only unused credits from that pack, at the price you paid per credit
• You have not exported strategy code with that pack

Refunds are not available for:

• Credits already used to run backtests
• Packs bought more than 7 days ago
• Accounts terminated for violating our Terms of Service
• Packs used to export strategy code, because the code is delivered immediately

Refund Process

To request a refund:

1. Email hello@momentumiq.in with subject line "Refund Request"
2. Include your registered email address and your order number (shown on your receipt)
3. We will process your request within 3–5 business days
4. Refunds are credited to the original payment method via Razorpay
5. Bank processing may take an additional 5–7 days depending on your bank

Cancellation

There is no subscription to cancel. Credit packs are one-time payments, nothing renews, and you are not charged again unless you buy another pack.

Non-Refundable Situations

• Dissatisfaction due to market data limitations that were disclosed at signup
• Backtests that did not produce the results you hoped for — results depend on strategy, not platform performance
• Credits that expired when a pack's validity ended
• Account suspended for Terms of Service violation

Contact for Billing

For any billing or refund queries: hello@momentumiq.in

Response time: within 1 business day.